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FAQ

What payment method do you accept?

At the moment, we accept:

  1. VISA, MASTERCARD
  2. Paypal
  3. Bank deposit

You can select the preferred option during the checkout phase.

How can I pay using the bank deposit option?

We would like to give you the best and fastest experience, therefore we kindly ask you to send the proof of transaction to the email address below so we can arrange your shipment promptly: info@pigeonracingwebshop.com

Company information
Centrul Veterinal Central European SRL
Borsului 45 C4, Oradea, 410163, Romania

 

This is a EURO (€) bank account:
Bank Name: PATRIA BANK S.A.
IBAN: RO82CARP0054P0063252EU01
SWIFT CODE: CARPRO22

I want to pay with PayPal instead of bank transfer. How can I do it?

To send payment with Paypal, please follow the steps below:

  1. Login to your PayPal account at https://www.paypal.com/.
  2. Click Send and Request at the top of the page.
  3. Enter the info@columbomed.com email address, then click Next.
  4. Enter the amount and choose the payment type by clicking Change.
  5. Enter the Order ID (eg.#175) in the Add a note field. Then click Continue.
  6. Review the details. You can change your funding source by clicking Change under “Payment method”.
  7. Click Continue.
  8. Review your payment and click Send Money.

If you have a balance in your PayPal account, the funds will be taken from your balance before debiting the remaining funds from your bank account, credit or debit card.

Where do you ship my orders?

We ship worldwide thanks to DHL's world class service. Once we have arranged your shipment, you will receive an email notification with the DHL tracking ID, which you can use to track your shipment at: https://www.dhl.hu/en/express/tracking.html

DISCLAIMER: NEITHER DHL OR THE PIGEON RACING WEBSHOP CAN TAKE RESPONSIBILITY FOR ANY POSSIBLE LOCAL LEGISLATION AND REGULATIONS AT THE DESTINATION COUNTRY WHICH MAY RESTRICT OR FORBID THE IMPORT OF CERTAIN GOODS. IT IS SOLELY THE BUYER'S RESPONSIBILITY TO CONSIDER SUCH REGULATIONS.

However, if any issues arise at the destination country's customs, Pigeon Racing Webshop is open to support the rearrangement of such shipment. Please contact us at: info@pigeonracingwebshop.com

How do you calculate the shipping costs?

Shipping costs are calculated based on location and mass in accordance with DHL's policies.

DISCLAIMER: IMPORT DUTIES, AND CHARGES (CUSTOMS DUTY, OR EXCISE DUTY) ARE NOT INCLUDED IN THE SHIPPING COST. THESE CHARGES ARE THE BUYER'S RESPONSIBILITY. PLEASE CONTACT YOUR COUNTRY'S CUSTOMS OFFICE TO DETERMINE THESE ADDITIONAL COSTS PRIOR TO BUYING.

We ship free over €200 in the European Union, except for Cyprus and Malta.

How much time do you need to deliver my order?

Depending on your location, it takes about 2-8 days to deliver your product(s) after you paid for your order.

I don't find the answer for my question. How can I contact you?

Should you have any further questions, please contact us at info@pigeonracingwebshop.com. We are more than happy to assist you.